Privacy Policy

Information You Provide: When you submit a booking request, contact form, or gift card inquiry, we collect personal information such as your name, email address, phone number, event details, and any other information you choose to provide.

Photos & Media: Photos and videos taken during your event are collected as part of our service. By booking with us, you acknowledge that photos may be captured and stored digitally.

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, pages visited, and time spent on pages. This information is used to improve our website and services.

We use the information we collect to:

• Process and confirm your booking requests
• Communicate with you about your event and our services
• Deliver digital photo galleries following your event
• Send promotional communications (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations

Unless you opt out in writing prior to your event, Frame and Focus reserves the right to use photos taken at your event for marketing and promotional purposes, including on our website, social media accounts (Instagram, Facebook), and portfolio materials.

We will never sell or license your photos to third parties for commercial use without your explicit written consent.

To opt out of photo usage for marketing, please notify us in writing at least 48 hours before your event by emailing [email protected].

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email platforms, payment processors), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations.

Event photos are stored in our system for 30 days following your event. After this period, photos may be deleted from our servers. We strongly encourage clients to download and back up their digital gallery promptly.

Booking and contact information may be retained for up to 3 years for business records purposes.

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Our website may contain links to third-party websites such as Instagram, Facebook, Yelp, and Google. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Business: Frame and Focus
• Location: Upper Marlboro, MD
• Phone: (631) 896-0305
• Email: [email protected]